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Terms & Service

Please review the terms and conditions governing the use of our website and services.

Terms & Service

Welcome to OneDNA by Lords Mark Microbiotech Pvt. Ltd. By accessing our website https://theonedna.com and using or purchasing our genetic testing, clinical screening, or microbiome analysis services, you agree to comply with the following Terms & Conditions.

If you do not agree with these terms, please refrain from using our website or services.

01

Eligibility

You must be 18 years of age or older to access or purchase our services.
If the test is intended for a minor, consent must be provided by a parent or legal guardian who is legally authorized to provide biological samples and personal information on behalf of the minor.

02

Privacy

Respecting your privacy is important to OneDNA. The purpose of this statement is to inform you of the kinds of information that we may gather when you use our website, how we may use the information, and how we may disclose it to other parties. By using our products and services, you agree that this Privacy Statement is acceptable to you and that OneDNA is permitted to use your personal information as stated below.

03

INFORMATION COLLECTED

OneDNA collects the following information:

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and to improve your user experience, and in particular for the following reasons:
From visitors to our website, we collect their demographics, IP address, and behavior on our website.
Newsletter subscribers provide their name and email address.
Registered customers provide details of name, email, mobile, and billing and shipping address. This information is securely stored in our CRM.
Customers who purchase genetic tests or counseling service provide their health history through a questionnaire (available offline/online). Once the genetic test is done, their data is analyzed and reports are sent. All this information is stored in Biotracker, our secure Laboratory Information Management System.

04

HOW WE USE COOKIES

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

05

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties that we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information that we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:

OneDNA India.

Office Space No. 502, 5th Floor, Sonthalila Emerald, Somajiguda, Hyderabad, Telangana – 500 082

If you believe that any information we are holding on you is incorrect or incomplete, please write to us at the above address or email us at info@theonedna.com as soon as possible. We will promptly correct any information found to be incorrect.