Sample Collection Policy
Last Updated: 01.7.2025
To ensure accurate testing and your comfort, we follow these protocols:
Home Sample Collection
We offer home sample collection by trained phlebotomists or collection agents. The date and time will be scheduled as per your convenience.
Sample Kit Handling
If you receive a self-collection kit:
- Follow the enclosed instructions carefully
- Seal and ship the sample back using the pre-labeled return pouch
- Improper handling may result in invalid results
Identity Verification
Our collection staff may verify your identity at the time of sample pickup to ensure traceability and avoid mix-ups.
Delays and Rescheduling
In case of unavoidable circumstances (weather, health, logistics), we may reschedule sample pickup and notify you in advance.