Sample Collection Policy

Last Updated: 01.7.2025

To ensure accurate testing and your comfort, we follow these protocols:

1

Home Sample Collection

We offer home sample collection by trained phlebotomists or collection agents. The date and time will be scheduled as per your convenience.

2

Sample Kit Handling

If you receive a self-collection kit:

  • Follow the enclosed instructions carefully
  • Seal and ship the sample back using the pre-labeled return pouch
  • Improper handling may result in invalid results
3

Identity Verification

Our collection staff may verify your identity at the time of sample pickup to ensure traceability and avoid mix-ups.

4

Delays and Rescheduling

In case of unavoidable circumstances (weather, health, logistics), we may reschedule sample pickup and notify you in advance.