If you would like to delete your OneDNA/LordsMark account and associated personal data, please follow the steps below.
How to request deletion
- Open the app and go to your Profile.
- Tap “Request Account Deletion.”
- Your request is submitted, and our admin team is notified immediately for review.
- Once approved, your account and associated data are deleted from our systems.
- You will receive a notification confirming the deletion, and you will be automatically logged out.
What gets deleted
- Your name, email address, phone number, and address
- Your account login credentials
- Technical/device information linked to your account
What we retain, and why
Some information cannot be deleted immediately due to legal, medical-record, and regulatory obligations applicable to diagnostic testing services in India:
- Genetic, microbiome, and health test data, and diagnostic reports are retained for 7 years from the date of report generation, after which they are securely deleted.
- Billing and transaction records are retained for 8 years to comply with applicable tax and financial record-keeping laws.
- Order and service history needed to resolve a pending dispute or complaint is retained until the matter is resolved.
Once these periods lapse, the remaining data is securely deleted or irreversibly anonymised.
Questions
Contact us at info@theonedna.com or +91 75691 32891.
